Comments on: Sundance Vacations launches New MPLS Technology

By: Tina Dowd

Tina Dowd — Fri, 07 Dec 2007 12:28:07 +0000

Rick Baron submitted a question regarding the new MPLS technology that will be launched shortly. He questioned if we will be monitoring sales manager phones. All employees should understand that every phone on the system has the potential to be monitored. The purpose of monitoring calls is solely to improve customer relations and quality of message. Therefore it is most important that we spend a great deal of time listening to employees that have interaction with clients via telephone. Sales managers generally interact with customers in person so there would not be many useful opportunities for monitoring via telephone. However, employees who are concerned about their privacy should use their cell phones for non company business.

By: Rick Baron

Rick Baron — Thu, 06 Dec 2007 20:34:04 +0000

Are you going to monitor the sales-managers phones?

By: Angela Kinney

Angela Kinney — Tue, 27 Nov 2007 12:59:17 +0000

I think being able to just type in an extension and call any office is great. Being monitored is also a great idea that way we know that everyone is doing their job properly and aren’t saying things they shouldn’t be.

Angela Kinney- Wilkes Barre Admin

By: Denise Miller

Denise Miller — Tue, 20 Nov 2007 14:19:44 +0000

I believe having one virtual inbound section will improve company shows and give each client the undivided attention that they deserve. I know my inbounds love the excitement of taking several calls at once, but they need to put themselves in the clients shoes. They may get one booking out of three calls. We want to convert every call, and this is a huge step in making that happen. Denise

By: Jenn Smith

Jenn Smith — Fri, 16 Nov 2007 11:33:10 +0000

I am very excited.. for our “new” virtual inbound section.. i can’t wait for our computers.. i’ve been with the company now for seven years , and its awesome and amazing how much things change over the years.. im kind of a little sad i won’t get that rush of putting 3-4 people on hold at a time, but i’ll make due ..

By: candy bednar

candy bednar — Thu, 15 Nov 2007 14:30:25 +0000

Isn’t is amazing how technology can link everyone together with such ease? I think it’s great that the new system will allow anyone to contact anyone else in the entire company in just one simple step.

As far as being monitored…. we’ve been monitored for years within our individaul office!! I think it’s even a better idea that now other offices or departments would have the ability to listen in on some of our conversations with clients. It doesn’t make me feel uncomfortable at all. As a matter fact sometimes when I hang up the phone, I think to myself “Boy, I hope someone was listening to that call. They would be really impressed!!” =)