Archive for December, 2006

Win $1000.00

Our customers could win $1000.00 by sharing their favorite customer service story with Telephone Doctor.  It doesn’t have to be about Sundance Vacations, though we’d love it if it is!

Details:

"(December 2006) Telephone Doctor Customer Service Training Company, based in St. Louis MO, has heard thousands of horror stories over the years of how poorly people have been treated on the phone or in-person. Or, as Nancy Friedman, president of Telephone Doctor says, “How they’ve been MIS-treated.”

So at this holiday time when it’s so important to spread good cheer, Telephone Doctor is looking to hear GREAT customer service stories. Stories about how someone has gone the extra mile, or said something special, or turned a negative into a positive, great event. It could be from a neighbor, a friend, a relative, a co-worker or even a complete stranger that you’ll never see again.

“We know good customer service stories are out there,” says Nancy, whose firm for the past 20+ years has been helping companies communicate better with their customers. “We just don’t get to hear them enough. Sadly,” says Friedman, “there is what is called that old 3 to 11 ratio. Seems we’re more prone to tell 11 people how badly we’re treated and only tell 3 folks about a good, positive exchange.”

Friedman says, “I’ve been in elevators, where someone has gotten on and in front of 7 or 8 strangers complain about the bad experience they just had with a clerk or whatever.” Can you imagine – to perfect strangers!

So, “Whether you have given the best service or received the best service, we want to hear the good, the great, the best things that people have done,” says Nancy.

Please keep your story to 500 words or less. Names of companies and/or persons will be used (with permission) if the story is included in our new book tentatively titled “The Greatest Customer Service Stories Ever Told.”

Second and third place prizes will be $250 and $100, respectively.

Only stories submitted with name, complete address, and phone number will be eligible. Contest ends January 31st 2007.

Send your GREAT Customer Service story to bestcustomerservicestory@telephonedoctor.com

Call 314.291.1012 for more information or an in depth interview and visit our website at www.telephonedoctor.com "

Wilkes-Barre, Pa (PRWeb) December 7, 2006 — Sundance Vacations employees attended the first annual Stevie Awards gala in Las Vegas on December 4, 2006. Although none of the finalists were chosen as Stevie Award winners, it was a great honor to reach the level they each did.

There were approximately 600 entries for the awards and only 55 finalists actually received a Stevie award. The editor of Selling Power magazine, Gerhard Gschwandtner, warned that it will be even more difficult to win a Stevie next year. He expects the entries to double to 1200. The awards gala was well attended by some of the best sales organizations in the world. Event sponsors, SAP America and Careerbuilder.com, were among 250 of the world’s best sales executives and sales representatives in attendance.

"Being selected as a finalist for the Selling Power Sales Excellence award is an honor. We offer our congratulations to Marriott Vacation Club, who was selected for the Stevie in our category. To be in the company of some of the best sales organizations in the world was humbling but also inspiring," states Sundance Vacations co-founder, Tina Dowd

Each finalist was instructed to prepare a 30 second acceptance speech. John Dowd, President of Sundance Vacations, found a story that was quite applicable; "Some people say the grass is always greener on the other side of the fence. That’s not true. The grass is always greener where you water it. The sales levels and growth rates of the winners inspired us. So, we intend to water our grass and go back after the Stevie award next year."